Shipping, Returns & Exchanges
Shipping, Returns & Exchanges
If you need to cancel or change your order, please contact us at firstname.lastname@example.org immediately. Fulfilled orders cannot be canceled or changed.
Your credit card will be charged at the time you place your order. If any adjustment or cancellation takes place against your order, a refund will be issued immediately. Please note, it can take up to 10 business days to be posted back to your credit card due to varying processing times between financial organizations.
Ordering through cococooper.com is secure. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure.
For information on international orders, please click here.
If you would like us to remove the invoice from the package, please leave a note with your order in the Special Instructions box at checkout or email us immediately at email@example.com
Coco Cooper is pleased to offer free US ground shipping and returns. Your order will likely arrive within 3 - 6 business days depending on your location.
For all international orders, we offer a $10 flat rate shipping fee. For information on international shipping, please click here.
Domestic Shipping Rates
USPS Standard Shipping: Free
USPS Express 1-Day Shipping cost: $20
We do ship to P.O. Boxes.
Once your order has been shipped, you will receive a shipment confirmation email with your tracking information. The order can be tracked through USPS
Product may be exchanged within 30 days of purchase date. The items must be in original condition with all Coco Cooper garment tags attached. They may not be washed, worn or altered.
To process an exchange, go to the returns center and choose the exchange option when prompted.
Exchanges that do not meet our policy will not be accepted.
EASY FREE RETURNS
Product may be returned within 30 days of purchase date.
The items must be in original condition with all Coco Cooper garment tags attached. They may not be washed, worn or altered.
You can start your return at the returns center. Once you have completed a returns form, a return label will be generated immediately to return product back to us.
Returns that do not meet our policy will not be accepted.
Once your return is received and inspected, we will notify you if your return is accepted or declined. If your return is accepted, your refund will be processed and applied to the original method of payment.
Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.
Purchases not made at cococooper.com cannot be returned to us.
If you are returning or exchanging a gift you received, please contact our Customer Service Department at firstname.lastname@example.org
For information on international returns, please click here.
SALE OR DISCOUNTED RETURNS
Sale items marked FINAL SALE are not eligible for return. In addition, items purchased at a discount of over 40% are non-refundable and are only eligible for store credit and size exchange, if available.
Product purchased at a promo discount of less than 40% are eligible for the standard 30-day return policy. For exchanges, the promotion price does not apply once the promotion has ended and you will be charged the difference. Exchanges for size are eligible for an even exchange.